14-Day Refund Policy
We stand by the quality of our services and products. However, if you are not fully satisfied with your purchase, we offer a 14-day refund policy under the following conditions:
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Eligibility for Refunds:
- You can request a refund within 14 days from the date of your purchase.
- To be eligible for a refund, the service or product must be unused and in the same condition as when you received it. For digital services, you must not have accessed or used more than 20% of the content.
- Proof of purchase (e.g., an order confirmation or receipt) must be provided when submitting a refund request.
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Non-Refundable Items:
- Services that have already been rendered or partially delivered.
- Digital products or online courses that have been fully accessed.
- Personalized or custom services/products are non-refundable.
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Refund Process:
- To initiate a refund, please contact our customer service team at [your contact email] with your order details.
- Once your refund request is received, we will notify you of the approval or rejection of your request within 3 business days.
- If approved, your refund will be processed, and the original payment method will be credited within 7-10 business days, depending on your bank or payment provider.
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Exchanges:
- If applicable, we offer exchanges for defective or damaged items. To request an exchange, contact us at [your contact email].
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Cancellation of Services:
- If you wish to cancel any ongoing service, the cancellation must be requested within the 14-day period. After 14 days, cancellation requests will no longer be eligible for a refund.
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Late or Missing Refunds:
- If you haven’t received your refund within the stated timeframe, first check with your bank or credit card company as processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at [your contact email].
By completing a purchase on our website, you agree to this 14-day refund policy.